At The Corner - NDIS plan manager and support coordination
Navigating Disability Services
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Getting Paid

What makes a good invoice? 

There’s a big difference between what makes a good invoice and a bad one, and it’s in all of our interests to get it right.

Firstly, it is always better if you send your invoice as an attachment. We’ve all seen emails that say “please click here” and we’re often warned never to click on such things. It means that if you send an invoice email with “please click here to see your invoice” then there’s a good chance it will be missed or caught by the spam filter or the other security precautions we take. So, if you want to get paid quickly, please send your invoice as an attachment. I will write up some instructions on how to do that for MYOB, QuickBooks and Xero.

So what should an invoice contain?

The Australian Tax Office provides some rules about how an invoice should be structured.

Ensure that the following details are CLEARY Identifiable on every invoice:

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  • Your business name, ABN and bank details.

  • An invoice number.

  • The date of your invoice.

  • The customer’s full name and NDIS number.

  • A description of the support services provided by you including the NDIS line item number. Noting that the NDIS line item number must be clearly identifiable. We don’t insist on you providing the item number, but it makes things quicker if it is there.

  • The date that the support service was delivered (and completed if the service was provided over a number of different days.

  • The number of hours of support services provided.

  • The hourly rate of support services provided.

  • An Invoice Total including GST (if applicable). Noting that the GST cannot be on top of the maximum hourly rate. If you are not sure about whether to charge GST, we recommend speaking to an accountant.

Format of your invoice

At The Corner prefers invoices in a PDF format. Please do not send links to your invoice.

All invoices should be emailed to – accounts@thecorner.au

Timing of invoices

For one-off support services, email your invoice after completion of the support services.

For regular support services, email your invoice at minimum, every week.

Payment terms

Under normal circumstances, At The Corner will process supplier payments for approved invoices within 7 days of receipt of the invoice.

At The Corner does not accept liability for invoices that cannot be paid due to a lack of funds in a participant’s plan. 

Validating support services

From time to time, At The Corner will seek further information from you which will assist in validating the support services that you have provided and invoiced.

At The Corner recommend that you maintain evidence of “proof of support services” provided to the participant in order for us to process your invoice, in case this is required by the NDIA.